Privacy Policy

This website may use the Privacy Policy given below:

Medcity International Academy

Last Updated: June 2026

Medcity International Academy respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our websites, use our mobile applications, submit an enquiry, register for a course, attend online or offline classes, make payments, interact with our social media pages, or use any of our student support services.

This Privacy Policy applies to Medcity’s websites, our mobile applications, online course platforms, enquiry forms, WhatsApp communications, branch-level services, counselling services and related social media and other digital platforms.

By using our websites, applications, forms, services or communication channels, you agree to the practices described in this Privacy Policy.

1. About Medcity International Academy

Medcity International Academy provides training, academic support and career-oriented services for students, nurses, healthcare professionals and other learners preparing for global education, migration and professional opportunities.

Our services may include IELTS coaching, OET coaching, PTE coaching, German language training, French language training, NCLEX-RN, DHA, HAAD, MOH, Prometric, CBT, BLS, ACLS, study abroad guidance, exam booking assistance, online classes, classroom training, student counselling, app-based learning, study materials and related support services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us.

a. Personal identification information

This may include:

• Full name
• Phone number
• Email address
• City, district, state or country
• Date of birth, where required
• Gender, where relevant for application or documentation support
• Parent or guardian details, where applicable
• Emergency contact details, where required

b. Academic and professional information

This may include:

• Course interest, such as IELTS, OET, PTE, German, French, NCLEX-RN, DHA, HAAD, MOH, Prometric, CBT, BLS, ACLS or other programmes
• Educational qualification
• Profession, such as nurse, doctor, pharmacist, healthcare worker, student or job aspirant
• Work experience
• Previous exam attempts and scores
• Preferred exam date, exam centre or destination country
• Learning level, batch preference and trainer feedback
• Attendance, progress, performance and assessment records
• Class participation, mock test scores and academic evaluation details

c. Enquiry and communication information

When you contact us through our website, WhatsApp, phone, email, social media, branch office, advertisements or online campaigns, we may collect:

• Enquiry details
• Course preference
• Branch preference
• Counselling notes
• Call or message history
• Feedback, complaints or support requests
• Consent for follow-up communication
• Details shared during counselling, admission support or academic support interactions

d. Payment and transaction information

When you purchase a course, register online or make a payment, we may collect:

• Billing name
• Payment amount
• Course purchased
• Transaction reference number
• Payment status
• Invoice or receipt details
• Date and mode of payment

We do not intentionally store complete card numbers, UPI PINs, banking passwords, net banking credentials or sensitive payment authentication details. Payments are usually processed through authorised payment gateways or banking partners, subject to their own privacy and security policies.

e. Documents submitted for academic, application or administrative support

Where required for course registration, exam booking, study abroad support, licensing guidance, visa-related assistance, placement-related guidance, refund processing or administrative verification, we may collect documents such as:

• Passport copy
• Educational certificates
• Professional registration documents
• Experience certificates
• Identification documents
• Exam scorecards
• Application forms
• Photographs
• Payment slips or payment receipts
• Bank passbook front page, where required for approved refund processing
• Cancelled cheque, where required for approved refund processing
• Other supporting documents voluntarily submitted by you

We collect such documents only where they are relevant to the service requested by you or required for verification, processing, compliance, accounting or internal record purposes.

f. Refund-related information

In approved refund cases, Medcity may collect payment slips, bank passbook front page copies, cancelled cheques or similar banking documents to verify the student’s payment and process the refund to the correct bank account.

Refund-related documents may include:

• Original payment slip or payment receipt
• Bank passbook front page showing the account holder’s name, account number and IFSC code
• Cancelled cheque showing the account holder’s name, account number and IFSC code
• Any other refund-related document required for verification, where necessary

These documents are collected only for refund verification, account confirmation, internal approval, accounting, audit, compliance and payment processing purposes.

Medcity does not collect banking passwords, ATM PINs, UPI PINs, net banking credentials or complete debit or credit card details for refund processing.

g. Website, app and technical information

When you use our websites, mobile applications or online platforms, we may collect:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Cookies and similar tracking data
• App usage information
• Login, access and activity records
• Course access and learning activity data

This helps us improve website performance, student experience, security, marketing effectiveness and platform functionality.

h. Photos, videos, testimonials and success stories

With your permission, we may collect or use:

• Student photographs
• Video testimonials
• Written testimonials
• Exam success details
• Classroom, event or achievement images
• Departure, placement or visa success stories
• Screenshots or recordings of online sessions, where required for academic, quality or promotional purposes

These may be used on our websites, social media pages, brochures, advertisements or promotional materials only where appropriate consent has been obtained.

3. How We Collect Information

We may collect information through:

• Website enquiry forms
• Course registration forms
• WhatsApp, phone calls, SMS and email
• Social media enquiries and campaigns
• Branch visits and offline admission forms
• Online course purchases
• Mobile applications
• Student portals or learning platforms
• Webinars, demo classes and counselling sessions
• Exam booking or application support processes
• Feedback forms, surveys and testimonials
• Cookies, analytics tools and advertising pixels
• Payment gateways and transaction records
• Academic assessments, mock tests and class records

4. Why We Use Your Information

We use your personal information for the following purposes:

• To respond to course enquiries
• To provide counselling and admission support
• To register you for online or offline classes
• To provide IELTS, OET, PTE, German, French, NCLEX-RN, DHA, HAAD, MOH, Prometric, CBT, BLS, ACLS and other training services
• To provide study materials, mock tests, class links and academic support
• To track attendance, progress, feedback and performance
• To process payments, receipts, invoices and refunds
• To verify and process approved refund requests, including confirmation of payment details, bank account information, refund eligibility and internal approval records
• To assist with exam booking, application support or documentation, where requested
• To provide study abroad, migration or healthcare career guidance, where requested
• To communicate class schedules, reminders, updates and announcements
• To send promotional messages, offers, newsletters or course updates, where permitted
• To improve our websites, mobile applications, teaching quality and student support systems
• To prevent fraud, misuse, unauthorised access or security incidents
• To comply with legal, regulatory, tax, accounting or audit requirements
• To manage complaints, grievances and student support requests
• To conduct internal academic monitoring, quality control and service improvement

We will not use your personal information for purposes unrelated to the services you have requested unless we have a lawful basis or your consent.

5. Legal Basis for Processing

We process personal information based on one or more of the following grounds:

• Your consent
• Performance of a service requested by you
• Compliance with legal obligations
• Legitimate business requirements, such as improving services, maintaining records and securing our systems
• Protection against fraud, misuse or unauthorised activity
• Processing required for accounting, audit, refund, academic or administrative purposes

Where consent is required, you may withdraw it as described in this Privacy Policy.

6. Cookies and Tracking Technologies

Our websites and digital platforms may use cookies, analytics tools, advertising pixels and similar technologies to:

• Improve website functionality
• Remember user preferences
• Understand visitor behaviour
• Measure campaign performance
• Improve search visibility and user experience
• Support remarketing and advertising campaigns
• Analyse website, app and campaign performance

You may control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

7. Use of WhatsApp, Phone, Email and Social Media

If you contact Medcity through WhatsApp, phone, email, Facebook, Instagram, YouTube, Google forms or other platforms, we may use the information you provide to respond to your enquiry, guide you on courses, share class details, provide offers or support your admission process.

We may also use these channels to send class updates, academic reminders, payment confirmations, counselling follow-ups, branch updates, exam-related information, offers and service-related messages.

Please note that third-party platforms such as WhatsApp, Meta, Google, YouTube and payment gateways may process your data according to their own privacy policies. Medcity is not responsible for the independent privacy practices of such third-party platforms.

8. Sharing of Information

We may share your personal information only where necessary and appropriate, including with:

• Medcity branches, academic teams, counsellors and administrative staff
• Trainers, academic coordinators and student support teams
• Payment gateway providers and banking partners
• Technology vendors, hosting providers and app/platform service providers
• Exam booking, application or documentation support partners, where requested by you
• Study abroad, migration or placement support partners, where applicable and consented to
• Marketing, analytics or communication service providers
• Legal, accounting, audit or regulatory authorities, where required by law
• Internal management teams for academic review, administrative approval, refund verification and service quality monitoring

We do not sell your personal information.

9. International Data Transfers

Some service providers, technology platforms, communication tools, cloud hosting services or application partners used by Medcity may process information outside India.

Where such transfers occur, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including academic support, student record management, legal compliance, accounting, audit, dispute resolution and business operations.

Typical retention may include:

• Enquiry records, retained for follow-up and service improvement
• Student records, retained for academic, administrative and certification purposes
• Payment records, retained for tax, accounting and audit requirements
• Refund-related records, retained for verification, accounting, audit and compliance purposes
• Application and documentation records, retained only as long as needed for the requested service
• Marketing consent records, retained until consent is withdrawn or the data is no longer required
• Website and app usage records, retained for security, analytics and service improvement purposes

When information is no longer required, we will delete, anonymise or securely archive it, subject to legal and operational requirements.

11. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include:

• Access controls
• Password-protected systems
• Secure databases
• Internal data handling restrictions
• Staff confidentiality obligations
• Secure payment processing through authorised providers
• Periodic review of data collection and storage practices
• Limited access to financial, refund-related and student documentation
• Internal approval systems for sensitive administrative processes

However, no website, app, email, messaging platform or online transmission method is completely secure. Users should also take care when sharing documents or personal information online.

12. Children’s Privacy

Our services are mainly intended for students, adults and working professionals.

If a learner is below 18 years of age, we may require the consent or involvement of a parent or lawful guardian before collecting or processing personal information.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

13. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for specific processing activities
• Request deletion of information, where legally permitted
• Object to promotional communications
• Request information about how your data is used
• Raise a grievance regarding data handling

To exercise these rights, you may contact us using the details provided below.

Please note that certain information may need to be retained even after a deletion or withdrawal request where retention is required for legal, accounting, audit, refund, academic, dispute resolution or compliance purposes.

14. Marketing Communications

We may send course updates, offers, newsletters, event information, exam-related updates or promotional messages through WhatsApp, SMS, email, calls or social media channels.

You may opt out of promotional communication at any time by contacting us or following the unsubscribe or opt-out method provided in the communication.

Please note that even after opting out of promotional messages, we may still send necessary service-related communications, such as class updates, payment confirmations, refund updates, schedule changes, academic reminders or student support messages.

15. Testimonials, Results and Promotional Content

Medcity may publish student success stories, testimonials, photographs, videos, exam scores, departure stories, placement-related updates or classroom/event content for academic, informational or promotional purposes.

We will seek appropriate permission before using identifiable student content for promotional use.

If you wish to withdraw permission for future use of your testimonial, image or video, you may contact us. However, materials already printed, published, shared, circulated or distributed may not always be fully removable from third-party platforms.

16. Online Classes, Recordings and Learning Platforms

For online classes, app-based learning, webinars, demo sessions or virtual academic support, Medcity may collect or process information related to:

• Student login and attendance
• Class participation
• Chat messages or submitted answers
• Mock test performance
• Assignment submissions
• Trainer feedback
• Access to recorded sessions or study materials
• Technical usage data

Where online sessions are recorded for academic, monitoring, training, quality improvement or student support purposes, students will be informed wherever reasonably possible.

Students should not record, reproduce, distribute or misuse Medcity’s online classes, study materials, class recordings or trainer content without written permission.

17. Third-Party Links

Our websites, apps or social media pages may contain links to third-party websites, payment gateways, exam bodies, universities, government portals, social media platforms or partner services.

This Privacy Policy applies only to Medcity-controlled platforms. We are not responsible for the privacy practices, content or security of third-party websites or platforms.

18. Data Breach Handling

If we become aware of a data breach that affects your personal information, we will take reasonable steps to assess, contain and address the incident.

Where required by applicable law, we will notify affected users and relevant authorities.

19. Grievance Redressal

If you have questions, complaints or concerns regarding this Privacy Policy or the way your personal information is handled, you may contact:

Grievance Officer / Privacy Contact
Medcity International Academy
Email: support@miak.in

We will review and respond to privacy-related concerns within a reasonable time, subject to applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, websites, apps, legal obligations or internal practices.

The updated version will be published on our website with the revised “Last Updated” date. Continued use of our services after publication of changes means you accept the updated Privacy Policy.

21. Contact Us

For privacy-related questions, data correction requests, withdrawal of consent, grievance redressal or other concerns, please contact:

Medcity International Academy
Website: medcityacademy.com / medcityinternationalacademy.com
Email: info@miak.in

22. Important Note

This Privacy Policy is intended to explain Medcity’s data handling practices in clear and practical terms. It should be reviewed periodically and updated whenever Medcity introduces new websites, mobile applications, payment systems, CRM tools, advertising tools, learning platforms, exam booking processes, refund procedures or student support services.